Managed service providers manage corporate IT systems, including servers, networks, security, and cloud services. Many companies rely on MSPs to operate IT smoothly and securely. The acquisitions of MSPs are not uncommon. The motive behind acquiring MSPs by big companies is to expand services, gain new customers, and achieve growth in the market. For the companies relying on MSPs, this can raise many questions and concerns. It is very important to understand how MSPs are handled once they get acquired. This helps prevent the interruption of IT support and data protection, thereby helping you make informed decisions about services. This guide will help you understand the steps that must be taken at the time of acquisition of MSPs, how to prepare for change, and how to protect your business.
Understand the Acquisition Process
When an MSP is acquired, it is important to understand the process. By understanding the background of acquisitions and expected changes, you can prepare for potential impacts on service cost and support.
Why Companies Acquire MSPs
The main reasons behind companies acquiring MSPs include
- Expand services. Adding new offerings like cloud solutions or cybersecurity services
- Gain clients. Access to the existing MSP customer base
- Enter new markets. Reach regions and industries where MSPs already operate
Knowing the background of acquisitions will help you anticipate changes and assess how they may affect your business.
What Changes to Expect
The acquisition may bring about the following changes
- Management shifts. A new leader could change ways of doing things
- Pricing adjustments. There may be an increase in service charges or price restructuring
- Service updates. Some services may be improved, replaced, or discontinued
Not all changes affect customers right away. Often, acquiring companies keep operations stable for months to avoid confusion.
Review Your Current Agreement
The first thing to do after your MSP is acquired is to go through the contract carefully. By understanding the terms and conditions, you can grasp your rights, obligations, and service continuity. In that way, you can respond quickly to changes and protect your business.
Look for Change of Ownership Clauses
Certain contracts may contain provisions regarding the sale of MSPs. These clauses might explain
- Service duration under the new owner
- Terms of cancellation
- MSP notification requirements
Confirm Service Commitments
Check your Service Level Agreement and warranty and ensure that
- IT support time is maintained
- Response time in case of problems is kept
- Continuity of critical services is uninterrupted
By understanding the contract, you can avoid unexpected situations and plan the next steps effectively.
Communicate with Your MSP
After the purchase, communication with the MSP should remain open. Ask questions and get information about changes in the support team and processes. Clear communication helps you address IT needs and prevents unexpected obstacles in operations.
Ask Clear Questions
Contact the MSP to ask about the following changes
- Support team updates
- New communication methods and portals
- Any changes to escalation procedures
Request Written Updates
Get official written updates from the MSP. Documented communication clarifies schedules, policies, and responsibilities. It also protects your business in case of misunderstandings.
Evaluate Potential Risks and Benefits
Risks and benefits need to be weighed carefully. Based on the impact of changes on service quality, price, and support, you can make informed decisions about whether to stay with the provider or explore alternatives.
Possible Risks
The following difficulties may arise during an MSP acquisition
- Service disruptions. Changes in staff or systems may cause temporary delays
- Price increases
- Reduced attention. Smaller clients may receive less focus if the new company has larger customers
Potential Benefits
Acquisitions may also include the following benefits
- Access to more resources
- Improved technology
- Broader services including cloud support, monitoring, and stronger cybersecurity
Balance the risks and benefits before you decide your next steps.
Plan for Continuity
The purpose here is to protect your business from disruptions that may occur after an MSP acquisition. Planning ahead keeps operations efficient and reduces risk during the transition.
Back Up Critical Data
Always keep independent backups of important data including files, databases, and system configurations. Independent backups help avoid data loss in cases of service suspension or system updates during the acquisition. Regular testing ensures backups remain usable. A backup system maintained in house keeps important information under full control and security.
Prepare a Contingency Plan
Create an emergency response plan to address gaps in IT support. This may involve alternative providers, temporary IT staff, or clear procedures for essential operations. A clear plan supports quick response to unexpected issues and helps maintain steady operations until the transition is stable.
Consider Your Options
Review the details of the acquisition to determine your next move. If the new MSP meets your needs, you can continue with them. If not, exploring other providers may offer better alignment and cost control.
Stay With the New Provider
Staying with the new provider may be the simplest option if they meet your requirements. Benefits include
- Support team continuity
- No need for data migration
- Maintaining existing agreements
Explore Other MSPs
If you have concerns, another provider may be a better fit. Consider
- Services offered
- Pricing
- Support quality and response time
- Record of stability and customer satisfaction
Switching MSPs requires planning, yet it can improve service quality and reliability.
Keep Your IT Running Smoothly After an MSP Acquisition
Whether your MSP has been acquired and you feel uncertain about continuity of service, or you want a fresh review of your environment, Uprite Services provides dependable support and clear guidance to maintain stability and security. The company offers managed IT solutions that support smooth operations during ownership changes. Our team manages data protection, system monitoring, and ongoing support to ensure timely problem resolution. With Uprite Services, businesses can stay productive, reduce downtime, and maintain reliable IT performance while focusing on daily operations.
Key Features
- Managed IT support with proactive monitoring and troubleshooting
- Data security services that protect sensitive information
- Business continuity planning for backup and recovery needs
- Dedicated client support with clear communication and rapid response
- Technology upgrades and integration for improved reliability
Final thoughts
If the right steps are taken, the reliability and safety of IT services can be maintained after an MSP is acquired. Review your contract, understand your rights, and examine any changes to the SLA. Communicate clearly with the MSP and keep backups updated. Assess the risks and benefits of staying with the new provider or exploring alternatives. A proactive approach supports stable IT operations and protects your business.
Speak to our team at Uprite Services to get a free assessment and review your IT environment today.
Stephen Sweeney, CEO of of Uprite.com, with 20+ years of experience brings tech and creativity together to make cybersecurity simple and IT support seamless. He’s on a mission to help businesses stay secure and ahead of the game!